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Service Excellence

60% of organizations see that customer service will be the top source of competitive differentiation in the next three years.

For a business to thrive in any industry, keeping the front-end service and customer experience a positive one becomes key.

Mapping the customer journey and ensuring that service touch points are critical interphases between the customer and the company helps sustain the brand in the long term. Employees have to understand and believe in the existing Service Process of the organization or else it could undermine the entire organization.

“Your most unhappy customers are your greatest source of learning” – Bill Gates

Where we come in

Many companies make the mistake of offering the same service standards over the years without changing their service strategy to suit the evolving needs of their customers. Delivering a consistent brand experience can be a challenge and yet should be met with vigor and enthusiasm, to stay ahead of the game.

The 3WC Service Excellence solution is customized to each company and the industry it operates in. 3WC streamlines the “Service” element of an organisation and recognizes staff members who contribute towards improving the service of the organization.

Why 3WC?

At 3WC, we make services more sustainable for the long-term as our solutions are built with the purpose of gaining buy-in from the entire organization. By taking our proactive service strategy approach, you will improve operational effectiveness and increase profitability through the retention of loyal customers.

Our Products:

Customer Service Standards Design and Training

Mystery Customer Audits and Service Standards Adjustments

Service Excellence Skills Training

Service Implementation With Communication Standards

Service Leadership & Execution Skills

Train The Trainer (TTT) Program Development for Front-end Services

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