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Charitha Subasinghe

31st August 2017

We approached 3WC in order to upgrade our service levels of selected Keells Super outlets. They designed a customized solution for development of service strategy and service standards, changing the mind set of employees towards a service culture and to launch the Service Blue Prints in order to sustain the efforts. The project was managed within agreed parameters and there is a significant improvement in service delivery aspect which made a direct impact in increasing the customer satisfaction levels. The programme enabled to instil a renewed service culture and mind set amongst staff and management alike.

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